Your courses:

Level 2 Apprenticeship in Hospitality

This course is suitable for people employed in the hospitality industry and deal with small-site accommodation services where a set of skills allow them to perform a large range of functions. Job roles include customer service, food safety, team working, food preparation and cooking, food and beverage services, front of house reception and housekeeping.

The course is modular in structure and credits must be achieved in the following units:
• Safe, hygienic and secure working environments in hospitality
• Effective teamwork
• Giving customers a positive impression
• Principles of customer service in hospitality, leisure, travel and tourism.

In addition to the above units there are further units that are required to be taken dependent upon your job role and type of organisation in which you are employed.
These can include: Food safety, service of food and drinks, principles of producing basic dishes, dealing with bookings, carrying out room service and resolving customer service problems.

Entry Requirements

The Apprenticeship is open to those aged
16+ in suitable employment who hold
GCSEs (or equivalent) at grade D or above in English and Maths.

For exams taken 2017 onwards you will need GCSEs (or equivalent) at grade 3 or above in English and Maths.

What do I need to bring?

Some courses may require additional course materials for further information please, contact the Apprenticeship Team on 01793 498208 or email

Assessment/Exam information

This is continual and in accordance with
NVQs. Your ability to do the job will be confirmed by:

• Observation of your work
• Material you collect
• Accreditation of prior learning
• Questions asked of you regarding your particular work situation.

Other information

• Functional Skills in English (Level 1)
• Functional Skills in Maths (Level 1)

This course is based at North Star where you will receive expert tuition from well qualified and experienced staff.
A Training Co-ordinator will support you throughout your training, through regular work based review meetings.

 As a member of Swindon College apprentices will be able to benefit from the range of services and facilities it has to offer, such as:
• Library and Learning Resource Centre
• Student Enrichment Centre
• The Restaurant
• Sports Therapy Clinic
• Osteopathy Clinic
• Little Stars Nursery
• Counselling
• Beauty Therapy Salon
• Hairdressing Salons

What can I do next?

On successful completion of the course a student may consider progression onto the Advanced Apprenticeship in Hospitality and Catering (Hospitality Supervision and Leadership) Level 3 or an Advanced Level Apprenticeship in Business and Administration or Customer Service - subject to entry requirements for these apprenticeship programmes.

Qualification description

On the successful completion of the course students will be awarded an
Apprenticeship covering:

• NVQ Diploma in Hospitality Services (QCF)
• Level 2 Certificate in Hospitality and Catering Principles (Hospitality Services) (QCF)
• Functional Skills in English (Level 1)
• Functional Skills in Maths (Level 1)
• Employment Rights & Responsibilities (ERR)
• Personal Learning & Thinking Skills (PLTS)

Course information & how to apply

Length Start Date End Date Course Fees Course Code
36 weeks per year Variable Variable Associated fees will be discussed at the time of enquiry APPMULL2
Variable start dates information

This course has variable start dates. Please contact us using one of the options below:

UCAS/UKPASS Code: Not Applicable
Study type: Part Time
Times: 09:00 - 17:00
Hours per week: 6.50
Study days: ENQ

Any extra costs

Some courses may require additional course materials for further information please, contact the Apprenticeship Team on 01793 498208 or email

How to apply

If you wish to apply for this course, please click on the 'Apply now' button at the bottom of this page. Alternatively, please contact the Apprenticeship Team
Swindon College
North Star Avenue

01793 498208