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Level 2 Apprenticeship in Business Administration

This course is suitable for people employed in administration roles in various businesses.

Students will be required to complete between 12 and 14 different units within the qualification.
This consists of 6 mandatory units which are:
• Communication in a business environment
• Principles of providing administrative services
• Principles of document production and information management
• Understand employer organisations
• Manage own performance and development
• Develop working relationships with colleagues

As well as a further 6 or 8 optional units which could include:
• Produce business documentation
• Support meetings and/or take minutes
• Provide reception services
• IT software such as word processing, spreadsheets, email (intermediate level)
• HR such as administering records or the recruitment and selection process
• Organising events or travel
The most appropriate units will be selected with the support and guidance of the assessor to ensure they are aligned with the type of work undertaken.

Entry Requirements

The Apprenticeship is open to those aged 16+ in suitable employment who hold GCSEs (or equivalent) at grade C or above in English and Maths.

For exams taken 2017 onwards you will need GCSEs (or equivalent) at grade 4 or above in English and Maths.

What do I need to bring?

Some courses may require additional course materials for further information please, contact the Apprenticeship Team on 01793 498208 or email on 01793 498208 or email

Assessment/Exam information

Delivery and Assessment Information
The Level 2 Apprenticeship will be delivered through a combination of:
• Half day release workshops, at Swindon College for 14 weeks, covering the knowledge based units within the Diploma.*
• On-line learning resources will be employed and assessment will be via on-line testing.
• Block week Functional Skills workshops at Swindon College for any necessary Maths/English/ICT training and on-line assessment.*
• A range of work based assessment methods such as observations, work product, questions and answers and witness testimony for the competence units within the Diploma, ERR and PLTS. Assessors will visit on a 3 weekly basis to facilitate progress and conduct assessments.
• Regular work-based reviews to ensure progression and support – these will be conducted by a Training Co-ordinator or Assessor.

*Students aged 19+ will have the option to have work-based learning for the knowledge elements of the Diploma (and/or Functional Skills) with assessors facilitating learning through the on-line resources. The expectation is that students will still have a half day release for 14 weeks from their normal working environment but will stay at the workplace for these. All testing however will be conducted at Swindon College.

Other information

• Employment Rights and Responsibilities (ERR)
• Functional Skills in English (Level 1)
• Functional Skills in Maths (Level 1)
• Functional Skills in ICT (Level 1)
• Personal Learning & Thinking Skills (PLTS)

This course is based at North Star where you will receive expert tuition from well qualified and experienced staff. Also, a Training Coordinator will support you throughout your training, through regular work based review meetings.

As a member of Swindon College apprentices will be able to benefit from the range of services and facilities it has to offer, such as:
• Library and Learning Resource Centre
• Student Enrichment Centre
• The Restaurant
• Sports Therapy Clinic
• Osteopathy Clinic
• Little Stars Nursery
• Counselling
• Beauty Therapy Salon
• Hairdressing Salon

What can I do next?

On completion, Apprentices may go onto the Level 3 Advanced Apprenticeship in Business and Administration.

Qualification description

On the successful completion of the course the student will be awarded an Apprenticeship covering:

• Level 2 Diploma in Business Administration (QCF)
• Employment Rights and Responsibilities (ERR)
• Functional Skills in English
(Level 1)
• Functional Skills in Maths (Level 1)
• Functional Skills in ICT (Level 1)
• Personal Learning & Thinking Skills (PLTS)

Course information & how to apply

Length Start Date End Date Course Fees Course Code
34 weeks per year Variable Variable Associated fees will be discussed at the time of enquiry APPBUSL2
Variable start dates information

This course has variable start dates. Please contact us using one of the options below:

UCAS/UKPASS Code: Not Applicable
Study type: Part Time
Times: 09:00 - 17:00
Hours per week: 6.50
Study days: ENQ

Any extra costs

Some courses may require additional course materials for further information please, contact the Apprenticeship Team on 01793 498208 or email

How to apply

If you wish to apply for this course, please click on the 'Apply now' button at the bottom of this page. Alternatively, please contact the Apprenticeship Team
Swindon College
North Star Avenue

01793 498208